Touch Support
79 Reviews
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About Touch Support
Touch Support is an outsourcing leader specializing in three core areas: Customer Experience (CX), comprehensive IT support, and Financial Operations. Founded in 2003, the company provides dedicated, actively managed professional teams that quickly integrate to become an extension of the client's brand, achieving 24/7 coverage. Their services are crucial for businesses in sectors like SaaS, E-commerce, and Healthcare, covering everything from helpdesk and system administration to specialized back-office financial tasks like accounts payable. By offering reliable, secure, and world-class support, Touch Support empowers businesses to offload operational complexities, accelerate projects, and focus entirely on their core mission and strategic growth objectives.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Home Services
Hospitality
IT Services
Marketing
Media
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
United States
Languages
English
Core Services
IS
IT Support Services
Services
Service Details
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Company Reviews
Total Reviews
79
Last Rated 10/7/2025
Overall Ratings
3.01
Last Rated 10/7/2025
Sort By
AP
Accounts Payable Operator
4 months ago
Touch Support
Pros: Good work culture and nice team mates. Flexible working hours | Cons: Slow career growth and also professionally
A
Accountant
7 months ago
Good
Pros: Good company if you want flexibility | Cons: Outsourcing team is very Balkanic, Not easy to talk to supervisors
FA
Finance Administrator
7 months ago
Lovely place
Pros: Fully remote work, really friendly people (found a few good friends there), fun atmosphere even during busy periods | Cons: Evening shifts, my sleeping schedule was always bad, busy periods during month end closing time
E
Employee
7 months ago
trueeeee
Pros: bestttt remote job one can find go for it | Cons: no increment no face interaction
TS
Technical Support Engineer
8 months ago
Minimal pay, no company culture
Pros: Nice helpful international team members, remote work. | Cons: Lowest pay, no bonuses, no company culture or team building events.
EL
Enterprise Linux Support Administrator
9 months ago
Its ok
Pros: Learn a lot and good colleagues | Cons: Working night shifts a lot of work
CS
Customer Service Representative
10 months ago
Not paying good enough
Pros: 2 days off , thats the only good thing | Cons: Management is so evil They dont teach you properly Want you to learn 100 things quickly
E
Employee
10 months ago
Customer Support
Pros: International and friendly team, very nice environment | Cons: The salary is very low comparing to the workload
LS
Linux System Administrator
11 months ago
Not as great as it sounds
Pros: You get to work with fun people on shift, not the higher ups though | Cons: No bonuses for holidays No care for employees Very limited vertical promotions Work which is expected of you would cover the work of other departments as well Trigger happy with issuing penalties but very rarely even dish out a nice word or two for a job well done
AS
Account Services
1 year ago
Cheap
Pros: Very nice stuff and helpful | Cons: Salary is very low as of right now, not even good for students
SA
System Administrator
1 year ago
They just completely suck
Pros: Can't think of any pros | Cons: They don't care about their employees at all They don't care about their clients
LS
Linux Support Technician
1 year ago
Linux fire
Pros: This company accepts anyone that can speak english and use a PC. There are promotions and salary raises but in the first year or so it is not worth it. | Cons: They immediately throw you in an overburdened system. No help for the first few months. The weak ones die out. I was the weak one.
JL
Junior L1 Linux Support Technician
1 year ago
Job experience so far
Pros: Nice staff, pre-training, remote working | Cons: Not enough time to see
A
Accountant
1 year ago
Good
Pros: Very friendly and helpfull HR | Cons: It’s only late afternoon shifts.
JA
Junior Accountant
1 year ago
Salary
Pros: Good place for students to learn basic things to do in excel. | Cons: Low salary Bad HR and very Arrogant Toxic Relations with Senior Accountants and AP Team Leaders They do not pay OT Salaries are 6$ per hour and they do not change after 3 years They hire from poor countries and they profit from this and HR treats people with disrespect.
SA
Senior Accountant
1 year ago
Horrible salary
Pros: - Working from home. - Helpful co-workers. - Work from home. | Cons: Salary for juniors $7/hour. Salary for senior $8/hour. (double the workload of a Junior) HR is horrible, they do not respond to you about payment. Management tells you they are not responsible for your salary (HR is) so you do not know who to address.
JI
Junior IT Support Specialist
1 year ago
Interviews
Pros: Great people, no tension and comfortable atmosphere | Cons: I don’t have anything in mind
LT
Linux Technical Support
2 years ago
Typical support
Pros: Good as as jumping point | Cons: Lower salary than it was the market rate
SR
Sales Representative
2 years ago
Horrid
Pros: Co-workers are great, everyone is as friendly as possible and always eager to help | Cons: Management from hell Horrible onboarding, mentors are pretentious and unavailable most of the time ( they can even leave you on seen when you have an urgent matter). Most things you learn by yourself or from your co-workers. Upper management treats non-US employees like monkeys. Team Leads are the worst, completely unreliable and disinterested. The work environment is very very toxic, you get punished harshly for mistakes but accomplishments are never rewarded. Pay is excruciatingly little for how much you are working and actually earning for the company and promotions are very limited. Onboarding pay is very little and even though you are led to expect normal pay it may never come. The picture they painted in the interview is completely different from what the job and work environment actually look like Shifts are set for 2 or 3 months and they schedule them so badly that it often happens that you only have 8 hours between shifts
FA
Finance Administrator
2 years ago
TS Review
Pros: Friendly atmosphere, everyone is always ready to help and to explain, clear career path | Cons: Very specific job, it might be hard to find another company that will require the same skills
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