Call Point Business Solutions

Nice

I've been working with Call Point for around 4 years now mainly targeting the SA and NSW solar markets with them. they’ve been a huge part of my business growth. The leads they provide are quality and actually convert. not just random data. On top of that the pricing is fair, especially considering the return I get. I've worked with a few other providers before but Call Point has definitely been the most consistent and reliable for me.

A well decorated thousand mega Pascal Pressure Cooker!

Maybe not a giant company yet...but this place is lovely & friendly.

First off all the invironment is top notch. like the people and the treinis and very freindly and help full. any time any prob there are always people who are ready do help u at any given time, and most certainly on the break time the foods that are provided never seize to amaze you. every day you never know what you'll get but what ever it is it is always tasty and exciting! so far so good lets see what the futere holds for them. may Allah bless all!

"I have been working here for the past 6 months, and my experience has been truly exceptional. The entire team is incredibly professional, supportive, and always willing to help. From day one, I felt welcomed and appreciated, which made the transition into the company seamless. One of the standout aspects of this workplace is the focus on employee development. The management is genuinely invested in helping you grow, offering plenty of opportunities for learning and skill enhancement. Whether it's through training sessions or day-to-day guidance, the support from my colleagues and supervisors has been invaluable. Lastly I will say, the company’s commitment to transparency is evident through their early pay slip system, ensuring that employees are always informed and never left guessing about their earnings. It’s a small but impactful gesture that adds to the overall positive work culture. Overall, I am grateful to be part of such a dedicated team and look forward to continuing my journey here. If you are looking for a place that values professionalism, teamwork, and employee growth, I highly recommend Call Point Business Solution."

it is a great business solution center with friendly environment

It is a Call centre in Mirpur, they have both USA and Australian campaigns.

They truly go beyond our expectations. I have nothing but praise for their team.

Call Point Business Solutions Ltd. responds promptly to every ticket, increasing customer satisfaction and helping the client focus on their expansion. The team communicates regularly through Slack, virtual meetings, and emails. Overall, they're outstandingly accommodating and professional. | Highlights: The development of our company was greatly aided by Call Point Business Solutions Ltd. Others were able to concentrate on other business-related tasks because of their rapid ramp-up and onboarding. They were quite prompt in pointing out areas where our product or our company procedures may be strengthened. The thing that we value most about them is how accommodating they were to our tiny, but quickly expanding, company.

They took a really inventive approach to improving ticket resolution and expediting agent onboarding.

Call Point Business Solutions Ltd. completed the new agents' onboarding process in an average of three weeks. The team also reduced the average ticket resolution time by 25% and improved the client's net promoter score (NPS) from 45 to 70. The team had efficient communication and punctual delivery. | Highlights: They took a really inventive approach to improving ticket resolution and expediting agent onboarding. Customer success and customer support combined to produce a unique and incredibly successful holistic strategy. Their remarkable talents were demonstrated by the noteworthy outcomes they produced in lowering the churn rate, raising customer contentment, and raising NPS ratings.

My experience with their services has been excellent.

Thanks to Call Point Business Solutions Ltd., the client reduced company procedures' costs and inconveniences. The service provider provided the client with KPI dashboards and well-documented standard operating procedures. They also ensured a smooth information exchange and communicated via Skype. | Highlights: Call Point Business Solutions found applicants who met my requirements, prescreened them, set up interviews, and helped me choose my staff by hand. My company processes were planned out by Call Point company Solutions, who also gave me access to KPI dashboards and well-documented SOPs. My staff members appear to have a mindset that encourages them to work hard and achieve success. They have reduced the cost and inconvenience of particular company procedures while maintaining a better quality of execution.

They display a high level of professionalism.

Call Point Business Solutions Ltd. has executed their tasks to a high standard, helping the client provide their customers with excellent support. The team ensures transparency through their structured process and effective communication. Their high level of professionalism makes them stand out. | Highlights: They display a high level of professionalism. Although dealing with offshore corporations is often associated with negative information, they were an exception.

They've fulfilled our criteria and done an excellent job.

Call Point Business Solutions Ltd.'s excellent support has broadened the scope of the engagement. The team demonstrates a proactive approach to project management and communicates clearly. Their valuable guidance and solutions align with the client's brand and values. | Highlights: There are no shortcomings in Call Point Business Solutions' service that would have allowed us to file a complaint. They've fulfilled our criteria and done an excellent job.