Teleperformance
170 Reviews
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About Teleperformance
TP (Teleperformance) is a global leader in digital business services, specializing in integrated, human-centric solutions powered by "Orchestrated Intelligence." They combine human expertise with AI-enabled processes to deliver fast, reliable customer experiences and optimize business performance. Their services span Digital CX and AI (Video CX, Trust & Safety), Back-Office Processing (Claims Management, Finance & Accounting, Multilingual Customer Support), Consulting, and Specialized Services (Healthcare Support, RPO, Collection Services). TP helps clients across automotive, financial services, healthcare, telecom, and retail industries to achieve process efficiency, increased customer satisfaction, and long-lasting loyalty through a wide global footprint.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
Insurance
IT Services
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
France
Languages
English
Multilingual
Core Services
HS
Healthcare Support
Services
Service Details
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Company Reviews
Total Reviews
170
Last Rated 11/27/2025
Overall Ratings
1.45
Last Rated 11/27/2025
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ES
Emma Starling
2 months ago
Worst place I’ve ever worked for
Worst place I’ve ever worked for! Payroll never on bloody time neither, always late! Lack of communication! The whole company is a joke infact to be fair it’s a complete shitshow! Yet laughable really as they think there thriving!
SJ
shedja jansen
3 months ago
Slechte ervaring
Ben eerst begonnen,door problemen vanaf hun kant heb ik de training niet kunnen volgen. Uiteindelijk overgeplaatst naar de Ggd waar ik op een dag gebeld werd van je ligt eruit bla bla bla. Tja afschalen,dat kan. Gesolliciteerd voor Bol. Aangenomen en alle links en wat je nodig hebt binnen gekregen via de mail. Ik zou dinsdag beginnen,en zatermiddag kreeg ik een telefoontje dat het niet meer doorging. Iedereen die ik gesproken heb contact mee opgenomen waarom ik niet hoef te komen. Niemand wist het. Uiteindelijk kreeg ik het bericht,ja er is opnieuw beoordeeld en je ligt eruit. Ik heb werkelijk nog nooit zoiets meegemaakt. Dus mensen niet daar gaan werken .!!
Joao Paulo Das Neves
3 months ago
Teleperformance is bad como any to work…
Teleperformance is bad comosny to work with; the team leaders are badly prepared to deal with persons and command them. They keep menacing people and most of them are rude! Once they tried to mark ONE absence that, was proved, didn’t happen, just for the whim of creating obstacles to receive my unemployment benefits! They also steal from me money because of, they said, á plastic shitty monitor wasn’t returned by me. The overall experience WAS BAD!!
A
Andri
3 months ago
Null
Alles - gehe gerichtlich gegen die firma vor - habe schimmelresten in der lunge - behandeln angestellte gegen jedes menschenrecht - erkaufen sich pokale und zertifikate - mobbing pur - und die zimmer die sie vermieten sind voller schimmel und käfer, nichts funktioniert, wenn man hilfe braucht, wird man eiskalt ausgelacht und tut so als verstehe man nichts - es ist und bleibt ein dritt welt land, so auch die führung der firma, lachhaft, gays und lesben bevorzugt, sexistisch.....so was gehört in die medien - ich bin dran....
RY
Roman Żywicki
3 months ago
Worst work experience in 10 years
I took a sales role in TP and regret it. From hiring through training to the first weeks on the job, I couldn’t get straight answers about hours, WFH vs. office, KPIs, or bonus terms. Those details only arrived weeks later and the targets were unrealistic—almost no one I met was earning the bonus. Onboarding was chaotic, processes weren’t documented, and my team lead wasn’t available, so I spent time asking random coworkers how to do basic tasks. Pay came in lower than promised and repeated emails went unanswered; I got a generic reply only after I resigned. A friend from a different project arrived at the office to find his badge deactivated without any prior call from HR or his manager. Among roughly 20 people I spoke with across projects, only one was positive about their experience. If you still consider it, get every detail in writing before you sign. For companies thinking of outsourcing: in my experience, incentives and morale were so misaligned that a lot of activity looked like performative “busywork,” not outcomes.
Dan Agres-Eloy
3 months ago
A bunch of liars, swindlers, thieves and exploiters
"Hello, I hope this email finds you well. After checking with the finance department, it was confirmed that you have no amount to receive. You will receive your receipt with the details of the deductions. After you receive the invoice on October 31st, you will understand what was paid and the discounts that resulted in a negative balance, which is why there was no amount to be received. Thank you for contacting us and have a good day". This is how b@stards get rich 😂 it's what you should expect if you go and work there 😂
Daniel Schneider
3 months ago
Diese Firma macht krank! Achtung!
Nach zweieinhalb Jahren im Unternehmen kenne ich die Abläufe, die Strukturen und die Rhetorik – und genau das macht diese Bewertung so ernst. Teleperformance präsentiert sich nach außen als moderner Global Player, tatsächlich aber herrschen im Inneren Zustände, die psychisch und moralisch zersetzend wirken. Die Arbeitsbedingungen sind eine Zumutung: ständige Lautstärke, schlechte nicht genormte Ausstattung, schlechte Luft, keinerlei Rückzugsmöglichkeiten. Der Arbeitsplatz raubt Energie, Konzentration und letztlich Gesundheit. Die Führungsstruktur ist unübersichtlich, überfordert und distanziert. Entscheidungen werden willkürlich getroffen, Verantwortlichkeiten verschwimmen, und wer sich engagiert, wird nicht gefördert, sondern ausgenutzt und klein geredet. Besonders perfide ist das Bonussystem: Alle drei Monate werden Zielvorgaben, Berechnungen und Parameter verändert. Die Wahrscheinlichkeit, den Bonus zu erreichen, sinkt dabei stetig, während die Anforderungen steigen. Es ist ein System, das Hoffnung verspricht und Frustration erzeugt – planvoll, kontrolliert und kalkuliert. Gehälter sind niedrig, Urlaubstage begrenzt, Aufstiegschancen illusorisch. Nach 2,5 Jahren: keine Gehaltserhöhung, keine Perspektive, nur die Erkenntnis, dass Loyalität hier nichts zählt. Teleperformance hat es geschafft, ein Arbeitsumfeld zu schaffen, das äußerlich effizient wirkt, innerlich aber aus Erschöpfung und Angst besteht. Es herrscht die ständige Unsicherheit, dass sich alles wieder ändert – Strukturen, Boni, Erwartungen. Diese Instabilität ist kein Zufall, sondern Teil des Systems. Warnung an alle Bewerber, insbesondere aus dem Ausland: Dieses Unternehmen sucht keine Mitarbeiter – es sucht Funktionsträger. Menschen, die funktionieren, bis sie nicht mehr können. Danach werden sie ersetzt. Wer hier zu arbeiten beginnt, sollte wissen: Das wahre Produkt ist nicht der Service, sondern die menschliche Ausdauer. Und die wird hier bis zum letzten Rest ausgeschöpft.
CF
Cristiana Fernandes
3 months ago
If you have a chronic illness RUN from this company. They don't care about it and are openly ableist.
I only put one star because it's impossible to give it ZERO. Not only Teleperformance is OPENLY ABLEIST, this company is the most unethical, inhumane, horrible, idiotic and disgusting company in the entire world. If you want to keep your dignity, NEVER work here, I would never wish this upon my worst enemy. That's how awful this company is. To summarize: they fired me for having a chronic illness. Yep, that's right. Apparently they can do that and can get away with it, since they blatantly break the rules of the entire labour code law and only use that in their favor, as for the worker, screw them i guess. Right at the beggining of my contract, I warned the HR, my Team Leader and anyone I could possibly warn that I had a chronic illness and since I live very far from the site, it was extremely debilitating to catch 3 different public transports every single day to arrive there. I would always get there suffering from an extreme fatigue, which significantly deteorated my performance in work. I begged them to the point of losing all my dignity for them to make me work from home. My contract was hybrid so it was possible. And yet, even them being completely aware, they refused. According to the labour code in my country, the employer IS OBLIGATED to let a worker with a chronic illness to work from home NO MATTER WHAT and if the contract allows so. THEY OPENLY COMPROMISED MY HEALTH. I showed them every document possible, and yet they still refused. Not only that but they pay you horribly, and last month they didn't even pay for my vacation days, WHICH IS ILLEGAL. They never respect the schedule announcement deadline, having times where it would be the eve of next month and I still wouldn't know what my schedule was. And now, after trying so many times and actually becoming seriously sick due to the extreme stress they caused me, they ended up firing me. You should be ASHAMED, Teleperformance! This company NEEDS TO GO DOWN TO THE GROUND. Immediately. They deserve the worst in their lives. These are not human, THEY'RE MONSTERS. NEVER WORK HERE. EVER.
S
Sam
4 months ago
Its not a good place to work
Its not a good place to work. Any issue you get they just refer you to a different department. Nothing make sense and the training you get is so weird you question who makes decision. You dont have to trust me but check around the internet. At any point they can just transfer you for no reason even if you have perfect numbers.
T
Tre
4 months ago
Stay away!
I would like to begin with not even giving them one star. This company is the worst company you can work for, from the bad work conditions to the lack of empathy/professionalism from managers and so on. These kind of companies which are just here to EXPLOIT people that are trying to create a future! after one year dealing with HR,Housing,Project changes and with ZERO respect or consequences on their side. I can only say..stay away and if you want to ruin your life be my guest it will only take them a couple of months to do so. I've seen enough to see what it is doing to people. From mental health problems to drug problems and alcoholism..but they don't care because it's all about the money for them and how much they can get out off you until you finally give up, In the end your just a number! The day i resigned i felt so relieved..traumatized but relieved from this horrible company and now i can move on after wasting a year of my life. Good bye and Good luck!
Daniela Tavernelli
5 months ago
Less than 1 star
Less than 1 star, definitely! As an agent for TP Portugal, I regret moving to Lisbon for this Company! They gave me the entry bonus + loyalty bonus after 9 months, and signed that I would have had to give them back to the Company if I left before 1 year from the contract signing. Not my intention. I was told that the first contract was a 1-year. Perfect. But then I found out it was a contract with an “uncertain duration.” And, what a coincidence, Teleperformance decided to terminate it one week before the year was up. That’s why my August paycheck (even though I obviously worked) was zero (yes, zero) euros, and they didn’t load the company meal card either: they were clawing back their bonuses! They planned it all carefully, these miserly people. Leaving me without money (last 3 months UNPAID) and basically out on the street as a result. Congratulations
L
Lotje
6 months ago
Niet eens gestart met werken
Niet eens gestart met werken! bieden 0 uren contract, afspraak met recruiter 32 uur, toch proberen te dwingen naar 0 uren. En dan ook geknoei in het contract van 0 uren. Totaal eenzijdig, normale mensen aan de lijn krijgen ho maar....allemaal AI, tjah en daar moet je wel blijven controleren lieve dames en heren van recruitment.Ik zou er niet aan beginnen!
A
Anon
6 months ago
Depleted now
As a former employee of Teleperformance Portugal, I feel it's important to share my experience for those considering working here. While some aspects might vary by project, my time there was largely characterized by high pressure, insufficient support, and a general feeling of being undervalued. What was negative: High Pressure & Unrealistic Targets: The primary focus was always on metrics and hitting targets, often at the expense of quality or employee well-being. The pressure to constantly perform was immense, leading to significant stress and burnout. Poor Management & Communication: Management often seemed disconnected from the realities of the frontline work. Communication was frequently unclear or inconsistent, and feedback, when given, was often critical rather than constructive. There was a noticeable lack of effective leadership and support for employees facing difficult customer interactions. Lack of Career Development & Stagnation: Despite promises of growth, opportunities for genuine career progression felt very limited. It often felt like a dead-end job, with little investment in employee development or upskilling. High Turnover & Low Morale: The high turnover rate was a clear indicator of deeper issues. Many colleagues felt overworked and underappreciated, leading to low morale across various teams. It was common to see new hires leave within a few weeks or months. Inadequate Training (Project Dependent): While initial training was provided, it often felt rushed or insufficient, especially for complex projects. This left many employees feeling unprepared to handle the demands of their roles effectively. Compensation & Benefits (Consider your specific situation): While entry-level salaries might be standard for the industry, they often didn't feel commensurate with the level of stress and demands of the job. Benefits were basic, with little to incentivize long-term commitment. Work-Life Balance: Achieving a healthy work-life balance was challenging due to demanding schedules, mandatory overtime (on some projects), and the mental toll of the job. Summary: My time as an employee at Teleperformance Portugal was, in a word, exhausting. I left feeling completely burned out and deeply disillusioned with the company's approach to its workforce. It became painfully clear during my tenure that while achieving corporate targets was paramount, the well-being and mental health of the employees who were working tirelessly to meet those goals were consistently overlooked. I firmly believe that true and sustainable company success should never, ever come at the direct cost of its employees' physical and psychological health. I strongly urge you to contact any person still employed in a non-manager position to validate my comments, as I'm certain it will.
Sam Hatir
7 months ago
great compagny
great compagny, get fired because of a mistake a made but they left me the appartement until i found a flight ticket and my team was beautiful 🤝💕 RSHI
lasha lasha
7 months ago
bad company bad answers fuckshit
bad company bad answers fuckshit
Stef Hagens
9 months ago
Really good company nice apartment Nice…
every country has its problems. I don't understand why there are so many bad reviews about this company, they arrange beautiful apartments. Through this company I met the love of my life. You may not earn as much as you thought, but you will get a lot in return. You will learn more languages and meet new people. and life is also cheaper in portugal than in other countries. so you get by with what you earn. communication could be better if I need to know something. but it will all work out in the end. I think it is recommended for people who want to be on their own. They are patient with you during training, but of course you have to do your best. I hope to see you here too in this beautiful country
LJ
Laetitia JACOB
9 months ago
Mauvaise entreprise. À fuir !
Je suis restée au total 11 ans dans cette boîte au total et on a réussi à me dégager en moins d'une semaine à cause d'une pseudo-superviseure qui croit avoir agit avec " professionnalisme ". Bref il faut faire attention quand ils affichent leur plus beaux sourires, ce ne sont pas des personnes de confiance. En particulier les managers de manière générale. Un peu de pouvoir leur monte trop vite à la tête apparemment. Et moi j'avais une dénommée Élodie qui est ACM et raciste en même temps et je sais que ça faisait longtemps qu'elle voulait que je parte. Ça lui a sûrement fait plaisir que ce soit elle qui ait pu me mettre dehors. La paie n'est dans tous les cas pas extraordinaire donc que ce soit cette entreprise ou une autre, c'est pareil, mais au moins il existe des boites qui ne nous prennent pas pour des numéros. Évidemment j'ai trouvé mieux. Aussi, dans mon projet, ils engagent trop d'agents et du coup, on n'a que 2, 3 mails à traiter par journée de 8h. 4 dans les meilleurs jours. Plus d'heures sup si on veut gagner un peu plus. Pour les bonus, on demande des objectifs inatteignables et même si on est dans les targets, ils choisissent pas en fonction des résultats. Aussi on m'accuse d'utiliser mon téléphone pendant le travail mais envoyer les photos de ses vacances ou de son bébé et de son chien sur le groupe what's app dédié au travail ça c'est autorisé. Les règles GDRP c'est que quand ça les arrange. Bref TP restera TP mais c'était mieux avant. Cette fois c'est sûr que je ne reviens plus. Elle m'a dit de repostuler dans 5 ans mais non merci.
A
Anonymous
9 months ago
Long lasting experience in Teleperformance Portugal
I have been working in TP Portugal now for many years and I would honestly recommend this opportunity to anybody wishing to have an international experience. Anyway, I had personally many growing opportunities over the course of the years, so I am honestly satisfied with my job. Yes, there are some challenges but as in any other workplace... There are a lot of benefits and activities for the employees and the salary is on average with the Portuguese ones. Unfortunately, the salary in Portugal are generally speaking lower than many other countries in EU but this is a consideration people should do before considering to move to any other country...
AC
Alexander Cuzulov
9 months ago
Ich wollte mich bei euch bedanken hätte…
Ich wollte mich bei euch bedanken hätte heute das Vorstellungsgespräch gehabt aber hab mir die Bewertungen furchgelesen sag jtzt doch ab
N
NV
9 months ago
Dishonest and honestly a scam
I didn't even make it to the assessment or training stages due to an extremely disappointing experience with their recruitment team (E.D, DUTCH representative).From the start, I encountered rudeness, a complete lack of professionalism, and misinformation. They misrepresented even the most basic details of the job description, which became evident after further communication. What’s even more concerning is that they continue to use your private contact information without consent. If you're considering applying here, I would advise you to proceed with caution. This was, by far, one of the most frustrating and untrustworthy recruitment experiences I've had.
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