Level 9 Virtual
500 Reviews
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About Level 9 Virtual
Level9Virtual provides trained and experienced Virtual Assistants (VAs) and outsourced support services to small business owners seeking freedom from long hours, increased profit, and reduced operational stress. Services include Dedicated VAs, VA PODs (Projects On Demand), Live Answering, Website Builds, Custom List Building, and Bookkeeping. They use a proprietary Personality and Skills Profile Match System and handle all payroll, HR, and vetting, ensuring high-quality, reliable support for maximum productivity and business growth.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Legal
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
Philippines
United States
Languages
English
Core Services
GH
Go High Level Virtual Assistant
IS
IT Support Services
Services
Service Details
Live Answering
Live Human Conversations NO Setup Fee (Reg. $250)
Price
$396.00
/ month
Dedicated VA | Full-Time or Part-Time
HR Compliance Internal Support
Price
$1,152.00 - $1,752.00
/ month
Projects On Demand
HR Compliance Internal Support Unused Hours Rollover
Price
$700.00
/ month
Live Answering Service | 50 Pack
Live Support Monthly Reporting Unlimited Appointments Set
Price
$312.00
/ month
Live Answering Service | Unlimited
Live Support Monthly Reporting Unlimited Appointments Set
Price
$396.00
/ month
Live Answering Service Unlimited +
Live Support Monthly Reporting Unlimited Appointments Set
Price
$492.00
/ month
Contact Level 9 Virtual
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Company Reviews
Total Reviews
500
Last Rated 12/16/2025
Overall Ratings
1.56
Last Rated 12/16/2025
Sort By
RS
Robert schaeffer
2 days ago
I booked a RT to BCN in October
I booked a RT to BCN in October. On October 29, they cancelled my return flight and scheduled me for an earlier date which made the trip too short. That day, I contacted them to request a later date. Their customer service claims they can’t do anything but pass on the request to another department due to “new software “. Seven weeks later after numerous further communications still NO confirmation of the return trip. They have basically NO customer service, just people who (sometimes) answer the phone and take a message. You cannot talk (or chat) with anyone who can do anything. Very risky to deal with them.
PILAR JORDAN
3 days ago
Muy decepcionada y engañada
Muy decepcionada y engañada. Compré un viaje Miami Barcelona con Iberia y nos metieron en un low cost Level. Cuando me senté en el avión y ví que tipo de avion era, le pregunte a un azafato si era un low cost? Me contesto que sí. Me sentí engañada ya que los 3 billetes no correspondían a lo que habiamos comprado. Entonces, empece a hacer otras preguntas. Me trataron indirectamente de tonta y me amenazo con ir a hablar con el capitan. Una vergüenza, Iberia se lo tiene que hacer mirar y no engañar a sus clientes.
Christian
3 days ago
El sábado cojí el vuelo IB2630 de Miami…
El sábado cojí el vuelo IB2630 de Miami a Barcelona. En el billete ponía que era de Iberia y cuando subí al avión ponía que era Level que es una compañía Lowcost. Si tienen que coger este vuelo mejor que no lo cojan. Es una auténtica estafa. La manta y los auriculares hay que pagarlos. Y casi la comida hay que pagarla. Es una vergüenza que te subas a un avión de un trayecto de 9h de esta compañía cuando lo tienen tomado como negocio y el cliente ya haya pagado su vuelo con Iberia. Esto no lo había visto en años que llevo viajando en vuelos de larga distancia. Espero no encontrarme en otro marrón como este
C
cliente
6 days ago
Unable to change booking
I have been attempting to change a booking with LEVEL for over a month. The issue is that there is no option to change the flight online in my booking. When I contact customer support for assistance, I am consistently redirected to an online process that DOES NOT EXIST. As a result, I have no way to manage my booking: The website does not offer the change option. Phone support involves waiting times of over 20 minutes, and when calls are eventually answered, I am told that my case must be handled by “another team,” so I must wait, with no solution provided. The online chat provides no response. I am scheduled to fly in one week, and due to these delays, alternative flights are becoming unavailable or no longer exist, further limiting my options. This creates a situation where the customer is left without any functional channel to make a permitted booking change, despite being fully willing to pay the applicable change fees. I am posting this review so that other customers are aware of this situation before booking with this airline, and in the hope of receiving a public response from LEVEL and a practical solution to proceed with the flight change. LEVEL should seriously consider issuing a formal apology to its customers, particularly to South American passengers who fly with the airline year after year, for the repeated failures in customer service and booking management. These practices expose customers to an unacceptable level of stress and uncertainty, especially when travel dates are approaching.
Linda
6 days ago
Reserva asientos
Ojo cuidado con reservar y PAGAR asientos a la hora de realizar la reservar. Level no respeta asientos comprados. A la hora del checkin online y en caso de cambio de avion y tener que reubicar los asientos, simplemente eliminan los asientos pagados y uno se ve obligado a pagar de nuevo!!! Solución de los diferentes agentes tras llamar muchas veces al 900 670 620 es poner una reclamación y soliticar el reembolso. Ya sabemos todos el escaso exito que tienen estas reclamaciones!!!
Christine Soutter
1 week ago
Terrible Customer Service — I Will Never Use This Company Again
My son traveled abroad and flew to Barcelona in September. We have been trying to change his return flight for over a month, and the experience has been unbelievably frustrating. We spent countless hours attempting to reach a live representative. When we finally did, we were told there was a seat available a few days before his original return date and that we would receive an email within 24 hours once the change was approved. It has now been 10 days, and we still have not received anything. Since then, I have spent hours every day trying to contact someone again. There is no way to reach a live agent, no chatbot option, and the automated system hangs up on me repeatedly. This is absolutely unacceptable customer service. I will NEVER use this company again — which is extremely disappointing, as I have two more sons who will be studying abroad in the coming years. This experience has completely destroyed my confidence in this airline.
DB
Delfina Benitez Cruz
1 week ago
Un desastre
Estoy pidiendo una factura por el pasaje que compré, hace meses. Ya me comuniqué por el chat y por telefono, siempre me dicen que me la van a enviar y no me la envian. Es ridiculo no poder tener una factura de la compra que uno hace. Y es dificilisimo entrar en contacto, tardan mucho en contestar. Un desastre el servicio.
Diletta Giordano
1 week ago
Retraso de mas de 7h vuelo Buenoas…
Retraso de mas de 7h vuelo Buenoas Aires / Barcelona. En todas las plataformas de Lével e Iberia salía en horario. No fue actualizado el restraso en ninguna plataformas. Estoy contactando con la compañía hace mas de 5 días y no hay forma, te hablan indios y te cuelgan cuando dicen que quieres hacer una reclamación. Servicio orrible. Nunca MAS VIAJARÉ CON LEVEL/ IBERIA.
V
Valery
2 weeks ago
Absolute scam
Absolute scam. Ive been waiting for my refund for 5 months!!!!!! Now the customer service doesn't even respond to emails or calls. Looks like they are going bankrupt soon. Without a doubt the WORSE airline.
Marta Civit Rovira
2 weeks ago
Menú reserva
Vuelo de ida Bcn - NY el 25 de Noviembre de 2025 aun teniendo la comida incluida en la reserva, los azafatos nos dicen que no nos toca comida, tuve que demostrarlo con pantallazos de la reserva. Pasé verguenza y lo mismo a la vuelta el dia 1/12 NY - Bcn. Me pareció muy mal educada la chica que nos hizo la facturación de las maletas.
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