Hit Rate Solutions

6 Reviews

4.8

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About Hit Rate Solutions

Hit Rate Solutions is a Philippines-based BPO firm specializing in outsourced call center solutions and virtual assistant services. Their core offerings include 24/7 Customer Support (inbound/outbound, omnichannel), Lead Generation, Appointment Setting, and Virtual Receptionist functions for SMEs in the US, Canada, and Australia. They emphasize high-quality service, competitive pricing (starting from $7/hr), and a well-trained, English-proficient workforce.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Healthcare

Home Services

Hospitality

Insurance

IT Services

Marketing

Media

Medical Services

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

Philippines

United States

Languages

English

Core Services

Administrative Support

Call Center Support

Lead Generation

Sales Assistance

Services

Appointment Setting

Bookkeeping Services

Content Moderation

+15 more

Service Details

Outbound Service | Starter

Package includes 80 hours | 2,500 calls

Price

$640.00

/ month

Outbound Service | Advance

The package includes 160 hours | 3,500 calls

Price

$1,200.00

/ month

Inbound Service | Basic

160 hours per month Response Time 3-5 seconds

Price

$1,120.00

/ month

Virtual Assistant Service | Basic

60 hours per month Daily Reporting

Price

$480.00

/ month

VIP

Number of Calls/ Hours 60 hours

Price

$2,560.00

/ month

Contact Hit Rate Solutions

Send a message to the company talking about your project needs, price and timeline to get started on your project!

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Company Reviews

Total Reviews

6

Last Rated 5/15/2018

Overall Ratings

4.83

Last Rated 5/15/2018

(5)

(1)

(0)

Sort By

Call Center Associate

7 years ago

5.0

Would recommend again

Pros: Good environment Family atmosphere Realistic expectations Good training | Cons: Not as structured as other call centers More independence High accountability for performence

Employee

7 years ago

5.0

Management Cares

Pros: Hit Rate Solutions has been in business for over 10 years. The employees that make up the Hit Rate team are hard working and have built a community to grow both personally and professionally. | Cons: Hit Rate Solutions has a start-up mentality and works tirelessly to deliver on customer and employee expectations. It is not a billion dollar company and keeps it scrappy mentality which may not be for everyone.

Associate

7 years ago

4.0

First job

Pros: I joined this company after graduating from a training center. They were fair and invested in training to help me in my job. I stayed for about a year before moving to Manila. I enjoyed my time at this company. | Cons: Add a few more perks for employees on site. Other than that everything else was fine.

Employee

8 years ago

5.0

Great Experience

Pros: I worked there for a short time before having to leave for personal reasons. It was a great experience and I have no complaints. Management was helpful and colleagues were eager to help as well. | Cons: There was a construction project going on at the time while they updated their facilities. It was a little distracting and we had to shuffle around a little bit but not a big deal.

Director of Marketing

8 years ago

5.0

Great People and Highly Recommend

Pros: Clear expectations Good work / life balance Great people People come to work happy and ready to go. Not a lot of water cooler talk. | Cons: Isolated work environment (needed more collaboration)

Employee

8 years ago

5.0

Good Company To Work With

Pros: Easy to work with Highly communicative Sets clear and definable deadlines Great employees | Cons: If you like to work an environment with a lot of structure this may not be the place for you. Overall not a lot to say on the con side.

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