Focus Telecommunications

2617 Reviews

4.4

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About Focus Telecommunications

Focus Answering Service is a professional, family-owned answering service specializing in industries like Property Management, Home Services, and Contracting. Operating 24/7/365, they provide highly trained, live agents who serve as a seamless extension of a client's team, ensuring no lead is missed. Their services extend beyond basic message-taking to include Order Taking and Processing, Help Desk Answering, Administrative Support, and After-Hour Dispatch. The company's focus is on enhancing efficiency and capturing every lead in real-time, backed by a commitment to reliability demonstrated by their Gold Site Certification for 99.99% operational uptime.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Home Services

Hospitality

IT Services

Marketing

Media

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

United States

Languages

English

Core Services

Administrative Support

Call Center Support

Customer Service

Help Desk

Bookkeeping Services

Services

Accounting Services

Documentation Services

E-Commerce Support

+5 more

Service Details

Contact the company for their services details

There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Company Reviews

Total Reviews

2617

Last Rated 12/17/2025

Overall Ratings

4.41

Last Rated 12/17/2025

(2106)

(150)

(17)

(27)

(317)

Sort By

Sasha Saunders

1 day ago

5.0

Adam is an Asset to Focus Group!

Adam is an great asset to Focus Group! Really friendly and super knowledgeable about the product. Made me feel at ease right from the start and gave me the confidence to use the system with the option of contacting him if ever I need to - thank you Adam :)

Luke Fisher

1 day ago

1.0

SCAM Company, cannot cancel contract, fake charges

This is without doubt the worst company my business has had to deal with, the people who work in customer service are actually very helpful and polite but the business itself is horrific. The service was installed wrongly and it took them months to sort out the issue and then wanted to bill me for fixing their own mistake?? Every single month without exception they add unexplained charges to our bill and I have to call up to get them taken off, after a few months I asked to cancel the service which they then informed me the cancellation fee is near £5000!! none of which was explained to me when taking out the service. I have done all I can do including getting written confirmation the contract will not auto renew and I get the same issues again, and I will continue to phone up every month to get the invoices corrected. I will never set up another contract with this scam company again.

Jasmine

2 days ago

4.0

Robbie was very personable and honest…

Robbie was very personable and honest during our onboarding call. If he didn't quite know the solution to something, but was prompt in emailing through the solution after the call. Constructive feedback: Coming from someone who has never been exposed to telecomms terminology, it felt a bit rushed and I wasn't entirely sure what was being referred to at points due to my lack of understanding of telecomms systems and language.

nick lawson

2 days ago

1.0

Extremely disappointing experience

Extremely disappointing experience. Promised CRM integration that never materialised, despite repeated assurances. Communication was consistently poor, with responses taking weeks or not coming at all. This caused unnecessary stress and cost to our small business. Been a year now of fighting them. Would not recommend, stay away.

Adroit Accountax

2 days ago

5.0

Adam Hamilton was fantastic

Adam Hamilton was fantastic, extremely helpful, knowledgeable and friendly throughout. He made everything clear and straightforward and provided a great level of service from start to finish. Highly recommended.

PRASANT

1 week ago

5.0

Training session very helpful and…

Training session very helpful and informative.

Sarah moore

1 week ago

4.0

Useful training session from Robbie Holland

Robbie provided a teams training session to enable me to independently change opening hours / messages. He sent a video of training which enables me to review when required. The phone message to email is a very useful tool.

Jon

1 week ago

5.0

Robbie has great customer service

Robbie has great customer service skills. He knows exactly how to demonstrate effectively and efficiently.

Hannah

1 week ago

5.0

Horizon Portal Training

Robbie was super helpful and thorough in showing me how to fully utilise the Horizon portal. He answered all of my questions fully and made sure I was comfortable with using the portal going forward. Thanks Robbie!

Gareth

1 week ago

1.0

Don't waste your time

Don't waste your time, unless you enjoy listening to on hold music and being ignored. First line support are a friendly bunch but our account manager is nowhere to be found. We've been without a handset for two weeks and cant even get a call back with a quote for a replacement handset. Save yourself the headache and go with a smaller local company who can provide good service!

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