Focus Telecommunications
2617 Reviews
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About Focus Telecommunications
Focus Answering Service is a professional, family-owned answering service specializing in industries like Property Management, Home Services, and Contracting. Operating 24/7/365, they provide highly trained, live agents who serve as a seamless extension of a client's team, ensuring no lead is missed. Their services extend beyond basic message-taking to include Order Taking and Processing, Help Desk Answering, Administrative Support, and After-Hour Dispatch. The company's focus is on enhancing efficiency and capturing every lead in real-time, backed by a commitment to reliability demonstrated by their Gold Site Certification for 99.99% operational uptime.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Home Services
Hospitality
IT Services
Marketing
Media
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
United States
Languages
English
Core Services
HD
Help Desk
Services
Service Details
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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices
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Company Reviews
Total Reviews
2617
Last Rated 12/17/2025
Overall Ratings
4.41
Last Rated 12/17/2025
Sort By
Sasha Saunders
1 month ago
Adam is an Asset to Focus Group!
Adam is an great asset to Focus Group! Really friendly and super knowledgeable about the product. Made me feel at ease right from the start and gave me the confidence to use the system with the option of contacting him if ever I need to - thank you Adam :)
LF
Luke Fisher
1 month ago
SCAM Company, cannot cancel contract, fake charges
This is without doubt the worst company my business has had to deal with, the people who work in customer service are actually very helpful and polite but the business itself is horrific. The service was installed wrongly and it took them months to sort out the issue and then wanted to bill me for fixing their own mistake?? Every single month without exception they add unexplained charges to our bill and I have to call up to get them taken off, after a few months I asked to cancel the service which they then informed me the cancellation fee is near £5000!! none of which was explained to me when taking out the service. I have done all I can do including getting written confirmation the contract will not auto renew and I get the same issues again, and I will continue to phone up every month to get the invoices corrected. I will never set up another contract with this scam company again.
J
Jasmine
2 months ago
Robbie was very personable and honest…
Robbie was very personable and honest during our onboarding call. If he didn't quite know the solution to something, but was prompt in emailing through the solution after the call. Constructive feedback: Coming from someone who has never been exposed to telecomms terminology, it felt a bit rushed and I wasn't entirely sure what was being referred to at points due to my lack of understanding of telecomms systems and language.
NL
nick lawson
2 months ago
Extremely disappointing experience
Extremely disappointing experience. Promised CRM integration that never materialised, despite repeated assurances. Communication was consistently poor, with responses taking weeks or not coming at all. This caused unnecessary stress and cost to our small business. Been a year now of fighting them. Would not recommend, stay away.
AA
Adroit Accountax
2 months ago
Adam Hamilton was fantastic
Adam Hamilton was fantastic, extremely helpful, knowledgeable and friendly throughout. He made everything clear and straightforward and provided a great level of service from start to finish. Highly recommended.
P
PRASANT
2 months ago
Training session very helpful and…
Training session very helpful and informative.
Sarah moore
2 months ago
Useful training session from Robbie Holland
Robbie provided a teams training session to enable me to independently change opening hours / messages. He sent a video of training which enables me to review when required. The phone message to email is a very useful tool.
J
Jon
2 months ago
Robbie has great customer service
Robbie has great customer service skills. He knows exactly how to demonstrate effectively and efficiently.
H
Hannah
2 months ago
Horizon Portal Training
Robbie was super helpful and thorough in showing me how to fully utilise the Horizon portal. He answered all of my questions fully and made sure I was comfortable with using the portal going forward. Thanks Robbie!
G
Gareth
2 months ago
Don't waste your time
Don't waste your time, unless you enjoy listening to on hold music and being ignored. First line support are a friendly bunch but our account manager is nowhere to be found. We've been without a handset for two weeks and cant even get a call back with a quote for a replacement handset. Save yourself the headache and go with a smaller local company who can provide good service!
F
Faris
2 months ago
Fantastic Support and Aftersales Team
Fantastic Support Team, very knowledgeable and go into great details. Also provided us with personalised training manuals and recordings of sessions for future reference. Big thank you to Robbie Holland who has led the training and was very patient with our inquiries as the system was completely new to us and therefore needed time to understand how it worked. Also big thank you to Azer Zahid who has listened to our requirements and created a package that suited our needs.
Chesky Wise
2 months ago
Poor customer Services
The costumer service is tribble in this company stay away of them, they are just here to take your money that's it.
B
Bread
2 months ago
Robbie was very helpful.
Robbie was very helpful. He took the time to talk me through the different features of the phone system, and made sure I understood.
Euphoria Lifestyle
2 months ago
Poor support experience during new FTTP installation – unresolved complaint
We recently had a new FTTP service installed with Focus Group and unfortunately the support experience has been very disappointing. The router they initially supplied (a DrayTek 2927) didn’t work, but no real troubleshooting was carried out to check the configuration. Instead of investigating, it was immediately labelled as “faulty” and we were left without internet for five working days while waiting for a replacement. Requested an urgent engineering call on the Thursday to check the router settings while logged in locally, but the earliest appointment offered was the following Monday. In the meantime, there was no proactive support, no updates, and no follow-up once the replacement router eventually arrived and service was restored. A detailed complaint was submitted on 29/11, but the online portal shows it was closed on 2nd December without any response or resolution. Still waiting for someone to actually address the points raised. Disappointing overall, especially for a business FTTP service where timely support and technical troubleshooting should be standard.
PM
Penny Miah
2 months ago
Avoid like the plague
Since day one, the broadband has been unreliable to non existent. I believe the router is faulty, but they now want to charge £90 + vat for a new one. As it hasn’t worked properly since we got it, I would have expected a free replacement. Am banging my head against a brick wall with customer services. I am losing ££££’s in lost revenue.
L
LC
2 months ago
Robbie Holland was great and informative
Robbie Holland was great and informative
L
Lisa
2 months ago
was able to use our data to explain how…
was able to use our data to explain how / what to do in different circumstances
J
JH
2 months ago
Training on phone system
The gentleman was very thorough and clearly knew the system well. There was a lot of information to take in which I found difficult but this was no reflection on the gentleman training.
Reception Vets
2 months ago
Robbie Holland managed to fix all my issues
Robbie Holland managed to fix my issues straight away. Confirming everything I had managed to do wrong was corrected. He also sent instructions if I needed to change anything again. Very quick and very helpful.
N
Nicole
2 months ago
Excellent training and support
Excellent training and support! Adams Hamilton explained everything clearly and kept us engaged throughout. It helped us understand better all the functionalities of our system.
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