CDM Direct
About CDM Direct
CDM Direct is an Australian specialist customer experience management (CX) and remote talent staffing solutions company, providing tailored outsourcing to medium to large organizations globally. As part of the TKW Research Group, they offer Contact Centre Outsourcing & Co-Sourcing (for customer service, helpdesk, sales, and collections), BPO & Back Office support, and flexible Remote Talent Staffing. They utilize an omnichannel approach (voice, chat, social media) and deploy AI and automation solutions (chatbots/virtual assistants) to manage routine inquiries and scale operations seamlessly. With delivery centers onshore, nearshore (Fiji), and offshore, CDM Direct helps clients in sectors like automotive, finance, and retail maintain exceptional, brand-oriented customer service 24/7 while achieving up to 60% in cost savings.
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