CDM Direct
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About CDM Direct
CDM Direct is an Australian specialist customer experience management (CX) and remote talent staffing solutions company, providing tailored outsourcing to medium to large organizations globally. As part of the TKW Research Group, they offer Contact Centre Outsourcing & Co-Sourcing (for customer service, helpdesk, sales, and collections), BPO & Back Office support, and flexible Remote Talent Staffing. They utilize an omnichannel approach (voice, chat, social media) and deploy AI and automation solutions (chatbots/virtual assistants) to manage routine inquiries and scale operations seamlessly. With delivery centers onshore, nearshore (Fiji), and offshore, CDM Direct helps clients in sectors like automotive, finance, and retail maintain exceptional, brand-oriented customer service 24/7 while achieving up to 60% in cost savings.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
Australia
Fiji
New Zealand
Languages
English
Core Services
RS
Remote Staffing
Services
IS
IT Support Services
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