Call Center Solutions Africa
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About Call Center Solutions Africa
Call Center Solutions Africa acts as an independent advisory and consulting partner, specializing in connecting businesses with high-quality BPO and Contact Center service providers across the African continent. They simplify the often-complex vendor selection process by vetting and managing a diverse network of centers in key locations, including South Africa, Ghana, Kenya, and Egypt. Their expertise ensures clients find the ideal provider based on specific requirements, such as multilingual capabilities, niche skills, cultural alignment, and cost objectives. The company's mission is to facilitate scalable, successful outsourcing partnerships that leverage Africa's growing, skilled workforce.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
Insurance
IT Services
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
Kenya
Languages
English
Multilingual
Core Services
Services
IC
Inbound Calling Services
OC
Outbound Calling Services
Service Details
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Company Reviews
Total Reviews
1
Last Rated 12/3/2025
Overall Ratings
5
Last Rated 12/3/2025
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MM
Marketing Manager, Bermuda Monetary Authority
2 months ago
We were most impressed by their professionalism, consistency, and ability to handle high volumes.
Call Center Solutions Africa significantly improved the client's call resolution rates. The team managed the project efficiently, met deadlines, and responded promptly to all the client's requests. Their professionalism, consistency, and ability to handle high volumes were truly outstanding. | Highlights: We were most impressed by their professionalism, consistency, and ability to handle high volumes without compromising quality.
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