BPO American

2714 Reviews

1.4

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About BPO American

BPO American, Inc. is a reliable communication services partner focused on providing friendly, knowledgeable, and highly trained US-based customer service agents to meet the high demands of modern consumers. They offer a full range of customized communication solutions, including 24/7 Instant Answering Service, Live Call Handling, Web Chat and e-Mail Support, and Outbound Call Center services. The company emphasizes the importance of immediate assistance across all channels to prevent customer churn, and they highlight their commitment to security and compliance, including HIPAA standards.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Healthcare

Home Services

Hospitality

Insurance

IT Services

Legal

Marketing

Media

Medical Services

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

India

United States

Languages

English

Core Services

Call Center Support

Outbound Calling Services

Email and Chat Support

Documentation Services

Customer Service

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Contact BPO American

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Company Reviews

Total Reviews

2714

Last Rated 12/17/2025

Overall Ratings

1.44

Last Rated 12/17/2025

(198)

(53)

(58)

(130)

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Marc Chakin

1 day ago

1.0

I had a flight booked

I had a flight booked. I booked first class. They changed my flight without an asking me. Switched me to economy. and then gave me a hard time about giving me a refund for the amount of money I paid for first class. The people on the phone were rude and disrespectful. Completely unhelpful. Never fly with American Airlines again.

J. Stone

1 day ago

1.0

Unhealthy and dirty planes

Unhealthy and dirty planes. Rude staff. Their customer relations team is horrible.

Mac

1 day ago

1.0

Makes Ryanair look like Singapore Airlines

American Airlines manage the rare feat of making Ryanair look like a great customer experience. First up: technology. The website and app appeared to be in an ongoing disagreement with reality. Error messages galore, pages that “do not exist,” and a particularly impressive trick where the website assured us we could pay for bags at check-in… only for the app to later declare that bags must be purchased at the airport. Ryanair, by contrast, will happily charge you for everything in advance, loudly, clearly, and without the website collapsing in a heap. Food was next. Mediocre and highly processed would be generous. It felt less like a meal and more like a chemistry experiment that had lost funding halfway through. Again, Ryanair wins here by simply not pretending — you buy a sandwich, you get a sandwich, expectations managed. Then there was the seatbelt sign. It was on for most of the flight, despite there being only about thirty minutes of turbulence. One suspects this was less about safety and more about ensuring the cabin crew serve the passengers. Which brings me to the cabin crew and ground staff. With two genuinely excellent exceptions (credit where it’s due), the overall vibe was… surly. Not outright rude, just the unmistakable air of people who would rather be anywhere else. Ryanair staff may sell scratch cards with evangelical enthusiasm, but at least they feign enthusiasm. Any other positives? , Well, to be fair, the flight arrived on time. In summary: flaky tech, confused baggage rules, forgettable food, and a service culture that feels, with exceptions, joy-resistant.

Kerry Are Ph.D

1 day ago

1.0

I took a trip from NYC to Honolulu on…

I took a trip from NYC to Honolulu on business class. 1st leg to LAX was great, comfy seats, entertainment screen, seats went to bed, etc. LAX to Honolulu they called economy plus: business class. ??? No entertainment screen, my legs couldn't fully extend. It sucked!!! Ecomomy + it was and I am not kidding. In the air the stewardess goes you have to download our app to see movies. Yeah I could watch movies on a phone!!! At least I had the app so many people didn't. AA can F themselves! I just flew Fort Myers on Breeze Air. Their economy + was better than American. I gave up my points credit card with Citibank and got the Chase Saphire that works on any airlines. I will only fly now out of total cheapness next to the competition or they're the only ones that fly to that location. I wrote the president and complained my head off. I got 10,000 points and 5 upgrades to economy+. I wonder if AA economy+ is Delta or United regular

AlinNYC

2 days ago

1.0

Reprehensible treatment of a planeload of passengers

This was my first First class flight with AA. It was delayed repeatedly for over 8 hours with no announcements or explanations and no staff at the counter. Various passengers had to go searching for AA staff to find out what was happening. They were first told that the pilot had gone ill so a replacement had to be found, and then that there was a mechanical problem. I complained via Twitter and was told it was weather related which was clearly untrue because the BA flights to London were leaving on time with no issue. We were finally boarded at 1:30 am and told to be quick, which was insulting after having been made to wait around with no explanation for 8 hours. We boarded and were then told by individual staff that they were out of hours and couldn't fly, so we then had to deplane with no apology and were told the operations staff had decided the flight couldn't leave, which wasn'true. We were then told to go to the ticket desk to arrange hotel etc. I was among the first in line and it took 2.5 hours to be attended to, with hundreds of passengers still waiting at 4.30am. Counter staff were audibly rude to some of the exhausted passengers. I was given vouchers to take me home and back to the airport today. I.arrived home at 5.30 am. When I tried to book a taxi this morning, I was told they couldn't guarantee collection, and by 2.30pm they still had not found a car for me so I have had to take a cab here. The flight has already been delayed again by 30 minutes. The treatment of all passengers has been appalling and inexcusable and incredibly stressful. I am furious. I was advised to complain to AA online. Their response reads in part: "We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment." My feedback was that they had treated their customers, including me, with absolute contempt. Their meaningless response ignores my complaint and is as inadequate as their customer service. I expected no less after my experience. I will never fly AA again.

emmanuelle

2 days ago

3.0

Conseil diner avant de voler...

J'ai fais un vol paris dallas, en premium eco. Sieges confortables. Par contre nourriture vraiment a la limite du mangeable et surtout eviter les menus particuliers style vegetarien, la c est immangeable.Pour le retour ils ont mal evalué l'heure d arrivée et du coup ils ont expediés le petit dejeuner et carrement pas servis en eco....

Sam Moses

5 days ago

1.0

This is the worst international flight…

This is the worst international flight ever, I normally fly European Airlines without issues. I have advantage card and miles so I wanted to try American Airlines. I paid for 2 seats on 2 flights the long flight seats vanished contacted them they sorry it’s operational issues (BS) they moved us 3 rows back so I complained 2 times to see about refund all they say sorry without action , even though I paid for the seats and someone else is going to sit in them , explain the BS they do. From now on it’s going to have European Airlines, like I did 6 months ago with Swiss Airlines. Never again American Airlines with their BS.

MBD

5 days ago

1.0

$128 to sit with my spouse on a flight…

$128 to sit with my spouse on a flight that requires a plane change. DO NOT FLY AMERICAN IF YOU TRAVEL WITH CHILDREN or need to be close with your travel party for any reason. I hope to not ever have the pleasure of doing business with them again.

Anette Brückner

5 days ago

1.0

Nie wieder American Airlines

Zunächst wurde unser Flug von London nach Miami gecancelt. Als Ersatz wurde London über New York nach Miami angeboten. Wir hatten Premium Economy gebucht. Der Flug London nach New York in der Premium Economy war sehr viel besser als erwartet. Dann lange Wartezeit in New York und ein Horror Flug nach Miami. Economy, letzte Reihe. Super laut, hinter uns Toilette, keine Sitzverstellung, sehr , sehr unruhig, sehr geringer Sitzabstand und extrem schmaler Sitz. In Miami war keines unserer vier Gepäckstücke angekommen. Die freundliche Dame am Serviceschalter hat alle, wirklich alle Daten der bevorstehenden Kreuzfahrt in ihr System eingetragen. Auch das wir nur eine Nacht im Hotel seien werden. Durch die verspätete Ankunft war der gebuchte und bezahlte Shuttle zum Hotel in Fort Lauderdale verpasst. Also per Taxi für 160 Dollar zum Hotel nur mit dem Handgepäck. ( 30 Prozent Flughafen Zuschlag )Am nächsten Morgen die Nachricht daß das Gepäck in Miami am Flughafen abholbereit sein. Also per Taxi nach Miami, Taxi hat gewartet, 3 der 4 vermissten Gepäckstücke konnten abgeholt werden. Dann sofort zum Schiff um dieses nicht zu verpassen. Taxi 180 Dollar. Der gebuchte und bezahlte Shuttle vom Hotel zum Schiff konnte nicht genutzt werden. Dann vom Schiff selbst, vom Reisebüro und auch vom bordeigenen Service versucht American Airlines zu erreichen für eine Weiterleitung z b nach Lima da dort 3 Tage Liegezeit. Alle möglichen Telefonanschlüsse ständig besetzt. Nicht eine einzige E-Mail wurde beantwortet. Als einziges sollten wir ein Formular zur Wertermittlung des Kofferinhaltes machen. AA hat die Problematik nicht im Ansatz erkannt. Unser Koffer steht gemäß Nachfrage immer noch im Hotel in Fort Lauderdale nach jetzt fast 4 Wochen. Unser Reisebüro versucht jetzt eine Lieferung an unsere Heimatadresse zu arrangieren. Nie wieder American Airlines. Sie haben unseren Traumurlaub deutlich verdorben. Schade, es wäre so leicht gewesen das Missgeschick zu reparieren.

Shakila Razack

1 week ago

5.0

Good Definitely Took Over. On AA friendly Skies

I had a wonderful 5 star experience, right from the get go on AA flight from CLE to PHL and then onward to Doha Qatar 🇶🇦 A big shout to my CLE gate agent Chris for being so pleasant and helpful . He even recommended a sheet assist which he immediately booked in case I need it @ PHL with my bad back . Thank you Chris . My CLE gate agents , TSA team and CLE staff are the best . Always so happy to help . Thank you my favorite CLE Airport staff ☮️ The baggage drop off team AA @ PHL . You ladies were so helpful, kind and happy to strp up n help pass where help was needed . Thank you 🙏 The flagship lounge , the ground staff @‘phl all happy to help a weary traveler asking for help , especially Mohamed , Aysha and team PHL for helping with a 😃 You guys are the Bomb ( not literally 😘) I have had some very bad experiences flying out of AA airlines hub @ Charlotte in NC . I had called AA customer complaints team and gave valuable feedback and hopefully they took notes 🗒️ The online agents have always come thru for this CLE gal and it is duly noted . Thank you for always giving me a 5 star experience . A Big Shout out to the Pilots , Chef Melinda from Kentucky and the entire friendly ,eager to help cabin crew ☮️ ✌️ ☮️ My flight on AA flight from PHL To Doha , Qatar 🇶🇦 was very relaxed and stress free and the food service was 5 stars 🌟 SalaamNamaste Y’ll ✍️ 🙏✍️

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BPO American

About BPO American

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