BPO American
2714 Reviews
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About BPO American
BPO American, Inc. is a reliable communication services partner focused on providing friendly, knowledgeable, and highly trained US-based customer service agents to meet the high demands of modern consumers. They offer a full range of customized communication solutions, including 24/7 Instant Answering Service, Live Call Handling, Web Chat and e-Mail Support, and Outbound Call Center services. The company emphasizes the importance of immediate assistance across all channels to prevent customer churn, and they highlight their commitment to security and compliance, including HIPAA standards.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
Insurance
IT Services
Legal
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
India
United States
Languages
English
Core Services
OC
Outbound Calling Services
EA
Email and Chat Support
Service Details
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Company Reviews
Total Reviews
2714
Last Rated 12/17/2025
Overall Ratings
1.44
Last Rated 12/17/2025
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Marc Chakin
1 month ago
I had a flight booked
I had a flight booked. I booked first class. They changed my flight without an asking me. Switched me to economy. and then gave me a hard time about giving me a refund for the amount of money I paid for first class. The people on the phone were rude and disrespectful. Completely unhelpful. Never fly with American Airlines again.
JS
J. Stone
1 month ago
Unhealthy and dirty planes
Unhealthy and dirty planes. Rude staff. Their customer relations team is horrible.
M
Mac
1 month ago
Makes Ryanair look like Singapore Airlines
American Airlines manage the rare feat of making Ryanair look like a great customer experience. First up: technology. The website and app appeared to be in an ongoing disagreement with reality. Error messages galore, pages that “do not exist,” and a particularly impressive trick where the website assured us we could pay for bags at check-in… only for the app to later declare that bags must be purchased at the airport. Ryanair, by contrast, will happily charge you for everything in advance, loudly, clearly, and without the website collapsing in a heap. Food was next. Mediocre and highly processed would be generous. It felt less like a meal and more like a chemistry experiment that had lost funding halfway through. Again, Ryanair wins here by simply not pretending — you buy a sandwich, you get a sandwich, expectations managed. Then there was the seatbelt sign. It was on for most of the flight, despite there being only about thirty minutes of turbulence. One suspects this was less about safety and more about ensuring the cabin crew serve the passengers. Which brings me to the cabin crew and ground staff. With two genuinely excellent exceptions (credit where it’s due), the overall vibe was… surly. Not outright rude, just the unmistakable air of people who would rather be anywhere else. Ryanair staff may sell scratch cards with evangelical enthusiasm, but at least they feign enthusiasm. Any other positives? , Well, to be fair, the flight arrived on time. In summary: flaky tech, confused baggage rules, forgettable food, and a service culture that feels, with exceptions, joy-resistant.
Kerry Are Ph.D
1 month ago
I took a trip from NYC to Honolulu on…
I took a trip from NYC to Honolulu on business class. 1st leg to LAX was great, comfy seats, entertainment screen, seats went to bed, etc. LAX to Honolulu they called economy plus: business class. ??? No entertainment screen, my legs couldn't fully extend. It sucked!!! Ecomomy + it was and I am not kidding. In the air the stewardess goes you have to download our app to see movies. Yeah I could watch movies on a phone!!! At least I had the app so many people didn't. AA can F themselves! I just flew Fort Myers on Breeze Air. Their economy + was better than American. I gave up my points credit card with Citibank and got the Chase Saphire that works on any airlines. I will only fly now out of total cheapness next to the competition or they're the only ones that fly to that location. I wrote the president and complained my head off. I got 10,000 points and 5 upgrades to economy+. I wonder if AA economy+ is Delta or United regular
A
AlinNYC
2 months ago
Reprehensible treatment of a planeload of passengers
This was my first First class flight with AA. It was delayed repeatedly for over 8 hours with no announcements or explanations and no staff at the counter. Various passengers had to go searching for AA staff to find out what was happening. They were first told that the pilot had gone ill so a replacement had to be found, and then that there was a mechanical problem. I complained via Twitter and was told it was weather related which was clearly untrue because the BA flights to London were leaving on time with no issue. We were finally boarded at 1:30 am and told to be quick, which was insulting after having been made to wait around with no explanation for 8 hours. We boarded and were then told by individual staff that they were out of hours and couldn't fly, so we then had to deplane with no apology and were told the operations staff had decided the flight couldn't leave, which wasn'true. We were then told to go to the ticket desk to arrange hotel etc. I was among the first in line and it took 2.5 hours to be attended to, with hundreds of passengers still waiting at 4.30am. Counter staff were audibly rude to some of the exhausted passengers. I was given vouchers to take me home and back to the airport today. I.arrived home at 5.30 am. When I tried to book a taxi this morning, I was told they couldn't guarantee collection, and by 2.30pm they still had not found a car for me so I have had to take a cab here. The flight has already been delayed again by 30 minutes. The treatment of all passengers has been appalling and inexcusable and incredibly stressful. I am furious. I was advised to complain to AA online. Their response reads in part: "We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment." My feedback was that they had treated their customers, including me, with absolute contempt. Their meaningless response ignores my complaint and is as inadequate as their customer service. I expected no less after my experience. I will never fly AA again.
E
emmanuelle
2 months ago
Conseil diner avant de voler...
J'ai fais un vol paris dallas, en premium eco. Sieges confortables. Par contre nourriture vraiment a la limite du mangeable et surtout eviter les menus particuliers style vegetarien, la c est immangeable.Pour le retour ils ont mal evalué l'heure d arrivée et du coup ils ont expediés le petit dejeuner et carrement pas servis en eco....
SM
Sam Moses
2 months ago
This is the worst international flight…
This is the worst international flight ever, I normally fly European Airlines without issues. I have advantage card and miles so I wanted to try American Airlines. I paid for 2 seats on 2 flights the long flight seats vanished contacted them they sorry it’s operational issues (BS) they moved us 3 rows back so I complained 2 times to see about refund all they say sorry without action , even though I paid for the seats and someone else is going to sit in them , explain the BS they do. From now on it’s going to have European Airlines, like I did 6 months ago with Swiss Airlines. Never again American Airlines with their BS.
M
MBD
2 months ago
$128 to sit with my spouse on a flight…
$128 to sit with my spouse on a flight that requires a plane change. DO NOT FLY AMERICAN IF YOU TRAVEL WITH CHILDREN or need to be close with your travel party for any reason. I hope to not ever have the pleasure of doing business with them again.
Anette Brückner
2 months ago
Nie wieder American Airlines
Zunächst wurde unser Flug von London nach Miami gecancelt. Als Ersatz wurde London über New York nach Miami angeboten. Wir hatten Premium Economy gebucht. Der Flug London nach New York in der Premium Economy war sehr viel besser als erwartet. Dann lange Wartezeit in New York und ein Horror Flug nach Miami. Economy, letzte Reihe. Super laut, hinter uns Toilette, keine Sitzverstellung, sehr , sehr unruhig, sehr geringer Sitzabstand und extrem schmaler Sitz. In Miami war keines unserer vier Gepäckstücke angekommen. Die freundliche Dame am Serviceschalter hat alle, wirklich alle Daten der bevorstehenden Kreuzfahrt in ihr System eingetragen. Auch das wir nur eine Nacht im Hotel seien werden. Durch die verspätete Ankunft war der gebuchte und bezahlte Shuttle zum Hotel in Fort Lauderdale verpasst. Also per Taxi für 160 Dollar zum Hotel nur mit dem Handgepäck. ( 30 Prozent Flughafen Zuschlag )Am nächsten Morgen die Nachricht daß das Gepäck in Miami am Flughafen abholbereit sein. Also per Taxi nach Miami, Taxi hat gewartet, 3 der 4 vermissten Gepäckstücke konnten abgeholt werden. Dann sofort zum Schiff um dieses nicht zu verpassen. Taxi 180 Dollar. Der gebuchte und bezahlte Shuttle vom Hotel zum Schiff konnte nicht genutzt werden. Dann vom Schiff selbst, vom Reisebüro und auch vom bordeigenen Service versucht American Airlines zu erreichen für eine Weiterleitung z b nach Lima da dort 3 Tage Liegezeit. Alle möglichen Telefonanschlüsse ständig besetzt. Nicht eine einzige E-Mail wurde beantwortet. Als einziges sollten wir ein Formular zur Wertermittlung des Kofferinhaltes machen. AA hat die Problematik nicht im Ansatz erkannt. Unser Koffer steht gemäß Nachfrage immer noch im Hotel in Fort Lauderdale nach jetzt fast 4 Wochen. Unser Reisebüro versucht jetzt eine Lieferung an unsere Heimatadresse zu arrangieren. Nie wieder American Airlines. Sie haben unseren Traumurlaub deutlich verdorben. Schade, es wäre so leicht gewesen das Missgeschick zu reparieren.
SR
Shakila Razack
2 months ago
Good Definitely Took Over. On AA friendly Skies
I had a wonderful 5 star experience, right from the get go on AA flight from CLE to PHL and then onward to Doha Qatar 🇶🇦 A big shout to my CLE gate agent Chris for being so pleasant and helpful . He even recommended a sheet assist which he immediately booked in case I need it @ PHL with my bad back . Thank you Chris . My CLE gate agents , TSA team and CLE staff are the best . Always so happy to help . Thank you my favorite CLE Airport staff ☮️ The baggage drop off team AA @ PHL . You ladies were so helpful, kind and happy to strp up n help pass where help was needed . Thank you 🙏 The flagship lounge , the ground staff @‘phl all happy to help a weary traveler asking for help , especially Mohamed , Aysha and team PHL for helping with a 😃 You guys are the Bomb ( not literally 😘) I have had some very bad experiences flying out of AA airlines hub @ Charlotte in NC . I had called AA customer complaints team and gave valuable feedback and hopefully they took notes 🗒️ The online agents have always come thru for this CLE gal and it is duly noted . Thank you for always giving me a 5 star experience . A Big Shout out to the Pilots , Chef Melinda from Kentucky and the entire friendly ,eager to help cabin crew ☮️ ✌️ ☮️ My flight on AA flight from PHL To Doha , Qatar 🇶🇦 was very relaxed and stress free and the food service was 5 stars 🌟 SalaamNamaste Y’ll ✍️ 🙏✍️
Daniela DElatorre
2 months ago
Terrible solve problem and unfair!
I had a problem with the behavior of a man sitting next to me. I asked the flight attendant for help, but he moved me to a cheaper, cramped seat in economy class, even though I had paid for a seat with more legroom. He also ignored me when I tried to speak to him again, interrupted me, and wouldn't let me talk. I requested a refund for the price difference of the seat twice by email and once by phone, as it would be fair for them to return the difference I paid for the seats, but they did not reimburse me, only saying that they would give me bonus miles in the AAdvantage program.
TR
Truthful reviewer
2 months ago
Don’t use this airline
They are only to anxious to take your money but service and support are none existent and if you try to contact them you have to fill in some useless form that freezes
P
Passenger
2 months ago
I won a sweepstakes, and then they contacted me saying they accidentally emailed me saying that I was the winner...
Hello, I received an email two days ago stating that I had won 500,000 miles and a cruise for two in one of the sweepstakes that I entered. I have the emails that prove this, but I cannot attach them here. I was excited, and then today I received an email stating that they had accidentally contacted me, stating that I was the winner, so I did not win the grand prize. They suggested that they could give me 100,000 miles (which is great), but at the minimum, it would be great if I got the 500,000 miles. I am ok not receiving the cruise (which was worth over $10,000). I would hope that American would correct this mistake. As an educator, I have very little expendable money to travel, so the 500,000 miles would have provided me with multiple flights in the future. This sweepstakes was run by World Travel Holdings and The Marketing Agency.
Dale Smith
2 months ago
What a terrible airlines
What a terrible airlines. Sorry to say they are the only real airlines out of Missouri and they do ok. However anywhere else in the USA is terrible. I have been waiting for over two hours and they still are trying to keep us here to board even though they same flight AFTER us is boarding and they don’t want to calming delay so they can provide for good ratings BUT NOT SERVICES. I would NEVER RECOMMEND this poor excuse for an airlines EVER. SAD airlines and poor service people who won’t help and are very rude. Will avoid using this airlines at ALL COST in the future. Had to change tickets for a funeral from tickets in may. Had to pay 2000 to downgrade and they can’t even get me to my international flight on time. Sad and sorry customer service and well as horrible maintenance as the planes are down when needs to fly. Waste of cash and time. I will miss a funerals due to the sorry performance of this horrible airlines.
Matthew Robson
2 months ago
Do better when flights are cancelled
Flight cancelled due to weather, legitimately on a flight from LHR. Auto rebooked onto a flight 47hours later! No attempt to look beyond their own flights. No compensation. Queues that were so long at help desks and App totally useless. Followup process, the "chat" on the website, deliberately time wasting and just pointed me at the website. Transatlantic flights are expensive.
Honey Carlson
2 months ago
American Airlines has completely lost…
American Airlines has completely lost my trust. My husband and I fully understood and accepted the initial delay due to weather. That part was out of everyone’s control, and we were fine with it. The real issue was everything that happened after that. Our flight was delayed again because a flight attendant called in sick, and we had to wait for a replacement. That was frustrating, but understandable. What was not acceptable was that they boarded the entire plane, let everyone get settled, and then canceled the flight because the pilot timed out. There is no way American Airlines did not know the pilot was approaching his limit. Instead of being upfront with passengers, they kept everyone in the dark and acted as if everything was on track until the last possible moment. The lack of transparency was unacceptable and felt misleading. To make matters worse, they are insisting the cancellation was due to weather. That is not true based on the timeline and what we were told while on the plane. Because of their operational failure, we had to pay for unexpected expenses, including a hotel, rideshares, alternate flights, and a rental car. American Airlines refuses to reimburse anything, not even a partial amount, despite the situation having nothing to do with us. Good customer service would have meant taking responsibility and offering at least some reimbursement or a gesture of goodwill. Instead, we were dismissed with a blanket weather excuse that does not match what actually happened. I will never fly American Airlines again. The lack of honesty, accountability, and basic customer care was shocking, and travelers deserve better.
Michael Harpel
2 months ago
Stuck in Charlotte
On my wife and I 25th wedding anniversary. We were flying to Florida. Our flight was delayed, canceled, delayed again. The staff didn't seem to care that I'm 60 and need a walker. They didn't even wanna comp us a meal. They were rude,uncaring, and just plain lazy and sarcastic. Bottom line, stuck in Charlotte for almost 24 hours.
HA
Haya Alzuraiqi
2 months ago
My flight was delayed twice
My flight was delayed twice. I have lost my luggage for 4 days now and still haven't received it. I traveled internationally without my luggage and didn't get it. I missed a flight because of the delay. I really will not travel with them again; it's terrible.
E
Eli
2 months ago
Worst service ever..
Worst service ever... they canceled my flight without notice.
John Davenport
2 months ago
Absolutely garbage
Absolutely garbage. This is the worst experience I’ve had in a decade. Connected through Philly. Supposed to arrive at noon and leave at 230. Flight delayed till 6, then 9, then 1030, we couldn’t do it because we had to drive 3 hours on arrival. No hotel voucher or any accommodations of any kind.
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