Big Outsource
96 Reviews
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About Big Outsource
Big Outsource is a Philippine-based, startup-friendly Business Process Outsourcing (BPO) company. They offer full-spectrum, bespoke outsourced support services to clients primarily in North America, the UK, and Australia, delivering cost savings up to 60%. Their services include 24/7 customer service, call center operations, and specialized back-office support across various sectors like logistics and healthcare. They focus on delivering high-quality, scalable solutions and boast a 95% employee retention rate.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Legal
Marketing
Media
Non-profits
Property Management
Publishing
Real Estate
Telecom
Medical Services
Region
Philippines
Languages
English
Core Services
SD
Software Development
Services
GD
Graphic Design
IS
IT Support Services
Service Details
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Company Reviews
Total Reviews
96
Last Rated 10/28/2025
Overall Ratings
4.59
Last Rated 10/28/2025
Sort By
CS
Customer Service Agent
1 month ago
Unfair practices and poor management
Pros: None that I can think of. | Cons: Management lacks proper skills and leadership Favoritism and hiring bias based on religion Dress code rules are too strict and influenced by religious standards No proper training, employees are often expected to figure things out on their own Poor communication and lack of transparency across teams Unfair hiring practices — qualifications don’t seem to matter; even those with less experience or education are hired for the same position as degree holders Low compensation
PD
Product Development & Consulting, Sensational AG
2 months ago
They’re the kind of partner that makes a solo business feel like a team effort.
Thanks to Big Outsource's support, the client saw a 30% improvement in turnaround time on projects and could take on two extra customers without compromising quality. The team was very responsive, had weekly check-ins, and was consistently proactive in finding solutions to potential issues. | Highlights: They’re the kind of partner that makes a solo business feel like a team effort. I was amazed at how quickly they learned my workflow. It felt like working with someone who had been in my business for years. The reliability they brought to my solo practice gave me a sense of stability that freelancers don’t usually get.
MU
Manager, UChicago Medicine
2 months ago
We were impressed by how seamlessly they integrated into our business.
Big Outsource reduced the client's average response time to new inquiries from three days to one, resulting in a 20% increase in client bookings compared to the same period last year. The team was organized, communicated clearly, and delivered work on time. The team also had a friendly approach. | Highlights: We were impressed by how seamlessly they integrated into our business. Clients who interacted with them often assumed they were communicating directly with us. Their professionalism and friendly tone aligned perfectly with our brand voice, providing the kind of behind-the-scenes support that's invaluable for a small creative team like ours.
CC
Co-Founder & CPO, Locka Vision
3 months ago
I never had to chase them or double-check their work, which honestly took a lot of stress off my shoulders.
Big Outsource helped the client achieve measurable outcomes, such as eliminating the backlog of customer emails and saving 15 hours per week. The team took a straightforward yet effective approach. They asked clarifying questions, sent weekly summaries, and consistently delivered quality work. | Highlights: For me, it was the consistency. I’ve worked with freelancers before, and the quality often goes up and down. With Big Outsource, it felt stable from day one until the very end. I never had to chase them or double-check their work, which honestly took a lot of stress off my shoulders.
FC
Founder & CEO, Fit Organix Inc.
3 months ago
What stood out most was their ability to adapt their tone and communication style to our brand instantly.
Big Outsource helped the client reduce in-house admin workload by 70%, cut response times from 48 hours to under 12 hours, and boost client satisfaction scores by 15%. The team's highly structured project management and weekly check-ins kept the project on track, enabling them to deliver on time. | Highlights: What stood out most was their ability to adapt their tone and communication style to our brand instantly. Within the first month, it felt like they were an extension of our own studio. Their consistency and professionalism never wavered, which is rare in outsourcing. Their professionalism gave us peace of mind and allowed us to scale faster than we expected
VO
VP, Overproof
3 months ago
The virtual assistant was a quick study when it came to understanding Amazon’s backend.
Big Outsource's work improved response time, return resolution, and restocking speed, and minimized inventory mishaps. The team was proactive, knowledgeable, and quick to understand the brand's terminology and needs. They communicated well via a shared task board, email, and virtual meetings. | Highlights: The virtual assistant was a quick study when it came to understanding Amazon’s backend. She knew the terminology, how to navigate Seller Central, and kept her responses brand-appropriate. It’s hard to find support that actually knows ecommerce—and she did. If you run a lean ecommerce operation and need someone reliable behind the curtain, Big Outsource gives you that peace of mind. It’s the best move we made in Q3.
DO
Director of Engineering, IPG
4 months ago
What impressed us most was the way our virtual assistant integrated seamlessly into our workflow.
Thanks to Big Outsource's work, the client reduced their publishing prep window from five days to just two. The team integrated seamlessly into the client's workflow, making communication smooth. Big Outsource was also consistent with their weekly release schedule. | Highlights: What impressed us most was the way our virtual assistant integrated seamlessly into our workflow. It didn’t feel outsourced—it felt like we had added a thoughtful and invested team member who truly wanted the show to succeed.
MO
Mgr of Office Operations & HR, Provida Family Medicine
4 months ago
The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build.
Big Outsource's work increased project throughput by 25%, improved end-client satisfaction, and enhanced CRM data integrity. The team was dependable, followed the given task list, and worked independently. Their thoughtfulness, understanding of needs, and useful formatting suggestions were key. | Highlights: The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build. She offered formatting suggestions, flagged gaps in workflows, and made my SOPs more useful for my clients. That level of thoughtfulness was really impressive. If you're running a service-based solo business and drowning in admin, this is the kind of help that lets you stay focused on delivery without compromising quality or efficiency.
SD
Software Developer, TIAC d.o.o.
4 months ago
Their ability to understand branding visually and tonally was a pleasant surprise.
Big Outsource improved the client's feedback response times by 40% and helped launch two campaigns with no missed assets or skipped QA steps. The reliable team provided regular updates on the project's progress. The client praised the team's understanding and respect of branding guidelines. | Highlights: Their ability to understand branding visually and tonally was a pleasant surprise. Even though they weren’t creatives, they respected brand guidelines and helped enforce them in internal systems. That’s rare and very helpful.
CT
CEO, Tradelo Trading
4 months ago
I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand.
Big Outsource's work freed up 10 hours a week for the client, and content engagement rose by 17% due to consistent publishing. The team managed the project extremely well, providing weekly status updates and ensuring the client was always informed. The team's work was authentic and detail-oriented. | Highlights: I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand. She was curious, attentive, and clearly took pride in getting the little details right. For a solo founder like me, that’s golden.
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