Away Digital Teams

883 Reviews

2.9

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About Away Digital Teams

Away Digital Teams is a strategic outsourcing partner specializing in building and managing dedicated, high-quality offshore teams in Vietnam. Positioning itself as "Outsourcing 2.0," the company focuses on delivering top-tier talent with a strong cultural fit, rather than just cost reduction. They source, vet, hire, and manage professionals for critical business functions including IT development, finance, customer support, and digital marketing. By handling HR, payroll, and continuous professional development, Away Digital Teams allows clients to seamlessly integrate skilled Vietnamese talent, accelerating growth and providing a strategic extension of their local team.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Healthcare

Home Services

Hospitality

Insurance

IT Services

Marketing

Media

Medical Services

Non-profits

Property Management

Publishing

Real Estate

Telecom

Logistics

Region

Australia

Vietnam

Languages

English

Core Services

Accounting Services

Administrative Support

Marketing Support

Bookkeeping Services

IT Support Services

Services

3D Animation

Call Center Support

Content Creation

+22 more

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Contact Away Digital Teams

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Company Reviews

Total Reviews

883

Last Rated 12/14/2025

Overall Ratings

2.93

Last Rated 12/14/2025

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D Potter

4 days ago

1.0

They Wouldn't Ship as Promised

I pre-ordered a suitcase as a Christmas present on Dec. 1. I was informed that it would be available to ship on Dec 6. On 12/10, I received an email saying that the order was delayed and would arrive "a few days past the original delivery date." It was already almost a week past the original shipping date, not just a "few days." I chatted with both a bot and two live customer representatives. They would not give me a date certain when my order would ship. The rep said it would ship "the third week of December or the fourth week of December." When I asked to cancel the order since they apparently had no real idea when it would ship, they told me I couldn't cancel beyond one hour after placing my order. They would ship it to me and I could ship it back. I said, shouldn't we just save the time and money and YOU keep it? No, they couldn't cancel the order. So I emailed them: Please note that I have cancelled my Away order. Since you did not ship on Dec 6 as you said you would, the FTC rules mandate that you must allow me to cancel the order. I am exercising my right to cancel. Any attempt to charge my credit card by Away will constitute fraud. If you send me the suitcase order I've cancelled, I'll accept it as your attempt to compensate me for the horrible experience I've had with your company. No, I won't send it back and my credit card company will charge the cost back to you. Hehe, my order was canceled two hours later. But learn from my mistake: never ever do business with Away.

JOHN MONGERSON

6 days ago

5.0

We are lifetime Away supporters

We 100% do not understand the negative reviews on this platform. We have ordered 10 - 15 different items (luggage, accessories etc) and have been happy with all. But the real positive has been how they have handled minor issues we have had. We travel internationally alot - and have had a zipper ripped off, a spine was flaking, a hub cap came off etc. In EVERY case they have gone far beyond normal service and warranty levels - and even more than we anticipated. Had an experience several years ago, they replaced bag - then had minor issues with 2 bags in last week (and I made a mistake on type of bag), they handled it all again far above expectations. Based on our experience - we cannot recommend AWAY enough for their products, but especially their service.

Brenda

1 week ago

1.0

Time to go far, far away, AWAY!

Away luggage is not as great as you would expect. I was gifted a carry on in olive. After using it once, it miraculously picked up every piece of lint and dirt in the overhead compartment of the plane. No cleaning was possible, especially with the little sponge. I returned it for black and have had it for a couple of years now. The black was scoffed and scratched after its first use also so it the material used. Most recent disappointment was the Daily Promotions. I tried to get the backpack. Logged in and had the item in my cart, tried to checkout at 11:59. Promo would not load. So at 12:00 on the dot, I hit enter, again…screen said processing and 2 seconds later SOLD OUT! Literally 2 seconds all 500 were SOLD OUT! I contacted customer service via Chat after being in the Chat for 29 mins, the response was I missed the hour allotted for the sale. Meaning the sale was 2 seconds long, sorry. I checked my texts to see that the alerts I signed up to receive arrived at 12:02. Two minutes too late for a 2 second sale. I then emailed customer service, who responded but basically reiterated too bad also. I think I’ve had enough of AWAY. They are just expensive and good at marketing but not product or customer service.

Russell Levine

1 week ago

1.0

Worst. Company. Ever. Avoid at all costs

Hands down, they worst customer service experience I have ever had with any company, ever. Run very, very far away from Away. They canceled part of my order (one of two bags in a matching color) with no explanation and on the day the rest of the order was delivered. I didn't want one bag or the accessories without the other, so I tried to reach out to customer service. There is no phone number. Your only options are a chat-bot, which sometimes leads you to chat with a human, or email, which they only answer every few hours. Over email, CSR told me the bag actually was in stock, and convinced me to re-purchase it. I asked -- and received -- assurance that they really had it and would not cancel it again. Like an idiot, I fell for it and re-ordered. Guess what? A week later, the order was canceled without notice or explanation, putting me back into customer service hell. Couldn't get a straight answer out of anyone for days. I kept telling them I didn't want the rest of the order, but they ignored me. I ended up having to reverse the charges for the portion of the order they did deliver through my credit card -- at which point customer service finally started processing a return. But the stupidity wasn't done. I had received five items in two separate boxes. They sent me five return labels and threatened that my return would be delayed if I didn't use the proper label on each item. At this point, three days after they canceled my order for the second time, I'm still trying to get basic return instructions out of them. Every time I ask a basic question, they refuse to answer. A complete nightmare experience. I will never, ever, ever, ever spend another nickel with this outfit. At one point I told them I would rather spend eternity at the DMV than do business with them again. My only regret is that I cannot give them zero stars.

Carrie Heitmeyer

1 week ago

1.0

Really poor customer service

Really poor customer service. I was gifted a luggage which was too small- tried to exchange it and only offered store credit. The customer service rep said the couldn’t refund me the money because they needed to maintain consistency in their policy. This has been such a bad experience I wish I had never ordered from the company at all, but I’m now stuck with £176 in store credit.

Amanda

2 weeks ago

5.0

Have had a carry on case for several…

Have had a carry on case for several years, and have taken 60+ flights per year (some years over 100) and it still looks good as new. I love the case. I always get compliments and its super smooth to use. Unfortunately recently the handle has become super sticky and its been a bit of a pain. I remembered Away has a lifetime warranty for certain issues and so optimistically I decided to apply for it. I received a new case within 4 days! It was super quick, easy and honestly majorly impressed. My parents who have a check-in case which had a different issue (again after many years of intensive travel) had the same experience. For comparison I had a similar issue with Horizn Studios a year or two ago and it was a horrific experience, so Away really made it seamless!

nancy lin

2 weeks ago

1.0

I’m really disappointed with my recent…

I’m really disappointed with my recent experience with AWAY. I ordered The Large in Blush Pink well in advance of an upcoming trip to avoid any shipping delays. Instead, AWAY sent me the wrong color (Black), and the process to fix their mistake has been frustrating and confusing. First, I was told by their team that I would not need to return the incorrect item and could keep or recycle it. Then I was later instructed that I actually do have to return it. Returning a full-size suitcase isn’t simple, especially since I don’t have a car to take it to UPS. I asked for a pickup because of the conflicting instructions and the hassle, but the situation has still been made far more difficult than it should be—especially for an error that was entirely on AWAY’s end. On top of that, the replacement timeline is uncertain, even though I clearly stated I need the luggage for an upcoming trip. I ordered early specifically to avoid this type of problem. Overall, the lack of consistency, the inconvenience, and the back-and-forth instructions have made this experience really disappointing. For a premium brand, I expected much better customer service and accountability.

Jodie Lethgo

2 weeks ago

1.0

Trash products

Trash products. I purchased two suitcases. The tag fell off BOTH on their first trip. The zippers started sticking after using them a few months, and about 10 months of use, one of the bags had the zipper break off entirely while i was traveling, and I had to go buy another suitcase to get my stuff home. Away customer service has not been helpful AT ALL. Waste of money.

Michelle Kelly Rowan

2 weeks ago

1.0

Free-Market Clean Up Needed

No phone support. None. I ordered the wrong items with free cubes, canceled, and then couldn’t get the cubes to load as free when I tried to order the correct luggage. Chat promised an email follow-up—crickets. When I went back, it took forever to connect me to a human. Once I finally got one, they dragged me through pointless “fixes” that didn’t work. Jacqueline was so slow it felt like watching paint dry. The product might be fine, but the customer service is a joke. It’s like talking to a brick wall. Why would I drop $450 on a company that treats customers like an afterthought? There has to be a competitor doing this better. This slug-paced, hand-waving excuse for a company deserves to be flushed out of the market by one that actually knows how to deliver both product and service.

LInda Sasseen

3 weeks ago

1.0

I have 4 pieces of Away luggage- poor customer service

I have 4 pieces of Away luggage, and I truly regret spending the extra money because i thought they were "better". I bought the designer carryon paid extra for the pattern and after using it 3 times the zipper separated. They won't repair it but offered to give me their "core color" bag which is not what i paid extra for when purchasing. Their customer service is very bad as they never even investigated getting it repaired. Their luggage is no better than then box stores.

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