AnswerPlus

69 Reviews

3.6

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About AnswerPlus

AnswerPlus is an award-winning, 100% Canadian-based 24/7/365 virtual receptionist and urgent call answering service with over six decades of experience. The company combines passionate, long-tenured people (average of nine years) with proprietary technology to ensure every customer receives "VIP treatment." AnswerPlus specializes in designing tailored solutions for intricate business needs, serving as a dedicated partner rather than just a provider. Core services include customized account setup, dedicated account management, and detailed call analytics. They offer Bilingual Receptionists and highly-trained Industry Specialists (e.g., elevator entrapment specialists) to handle after-hours or overflow calls, focusing on effective virtual dispatch and enhanced business continuity for over 1,500 Canadian businesses.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Healthcare

Home Services

Hospitality

IT Services

Legal

Marketing

Media

Medical Services

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

Canada

Languages

English

Core Services

Call Center Support

Documentation Services

Answering Services

Urgent Call Services

Emergency Response

Services

Customer Service

Dispatch

Technical Support

+1 more

Service Details

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Company Reviews

Total Reviews

69

Last Rated 12/9/2025

Overall Ratings

3.57

Last Rated 12/9/2025

(28)

(12)

(10)

(9)

(10)

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Sarah mezaael

1 week ago

5.0

Very friendly management and coworkers.

Auto

2 months ago

1.0

WOST SERVICE, THEY DON'T DELIVER THE MESSAGE TO PROTACTOR. LEFT MESSAGEG OVER 20 TIMES AND STILL NO CALL BACK

Moe

3 months ago

1.0

Terrible service. Unprofessional. They hang up on tenants who are attempting to report a vital service outage.

Customer Service Representative

3 months ago

4.0

Good place for short term work

Pros: -Nice coworkers -Kind and supportive boss -The work will teach you a lot about how to communicate -Fun job | Cons: -Rigid with their communication rules, which leads to unsatisfied customers. (People want to be spoken to like a person, not like an AI bot that is programmed to utter MUST SAY words or sentences) No possibility for career advancement Rigged bonus system. May as well pretend there is none.

Call Center Phone Agent

4 months ago

5.0

Good

Pros: Good place to work friendly | Cons: Hours arent guaranteed during slow times like summer, training is sub par

Telephone Secretary

4 months ago

1.0

Avoid avoid avoid [or] Take this as an in between job, but not for longer than a few months.

Pros: You start at 16/hr to take messages. | Cons: Everything. People over the phones are horrible, management doesn’t seem to care that you just got cussed out and need a couple minutes. There are no bonuses, no perks, nothing. Just a depressing atmosphere, with depressing people. Truly a “going nowhere” job. And don’t even think about accepting their health benefits - biggest joke I’ve ever seen.

Telephone Operator

8 months ago

4.0

Generally a good place to work to gain experience, not as a long term career.

Pros: Work from home, friendly and generally helpful team leads and supervisors. Possibility of moving up if you're good at what you do, but salary will not reflect the amount of work you contribute. Benefits. | Cons: The pay isn't the greatest and doesn't reflect your experience.

Customer Service Representative (CSR)

8 months ago

4.0

Friendly people, management can be improved

Pros: - Friendly co-workers and staff - Decent pay | Cons: - irregular schedule patterns - days off must be advised few weeks in advance

Virtual Receptionist

10 months ago

4.0

was okay

Pros: Work was ok, mgmt reasonably respectful | Cons: When they hired us for a remote contract, they said that there would be permanent roles available on a remote basis, but at the end of the contract, they said that all they had was in-office roles, requiring moving to Hamilton.

Shaun Lindsay (Pop Illuminati)

1 year ago

1.0

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AnswerPlus

About AnswerPlus

Industries

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